Return Policy
At Lavish Gleam Beauty Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review the following guidelines to understand how to return items and receive a refund or exchange.
Eligibility for Returns
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Return Window: You may return items within 30 days of the delivery date.
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Condition of Items: Items must be in their original condition, unused, and with all original packaging and tags.
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Documentation: Please include a copy of your order confirmation or invoice with the returned items.
Items Not Eligible for Return
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Personal Care Products: Due to hygiene reasons, personal care items such as makeup, skincare, and hair care products are non-returnable once opened.
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Custom or Personalized Items: Items that have been customized or personalized for you are not eligible for return.
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Clearance Items: Items sold at a discounted price during clearance sales are final sale and cannot be returned.
How to Initiate a Return
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Contact Customer Support: Email us at support@lavishgleambeauty.com or call us at +1(650) 399-3145 to request a return. Provide your order number and a brief explanation of the reason for the return.
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Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.
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Shipping the Return: Once you have received the RMA number, ship the items back to us at the following address:
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Lavish Gleam Beauty Store
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123 Beauty Lane
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San Francisco, CA 94105
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Include the RMA number clearly on the outside of the package.
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Refunds and Exchanges
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Refunds: Once we receive your returned item, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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Exchanges: If you would like to exchange an item for a different size, color, or product, please indicate this in your return request. We will process the exchange as soon as we receive the returned item.
Shipping Costs
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Return Shipping: You are responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable.
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Exchange Shipping: If you are approved for an exchange, we will cover the shipping costs to send you the new item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions for returning the item and will cover the shipping costs for the return and replacement.
Questions or Concerns
If you have any questions or concerns about our Return Policy, please contact our customer support team at:
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Phone: +1(650) 399-3145